FAQ

When will I receive my order?

Orders placed before 2pm Monday - Friday will be dispatched the same day. Most items are posted with Royal Mail and usually arrive within 2- 5 business days. However due to the current COVID situation there may be some delays, please allow extra time for your order to arrive.

What are your postage costs?

Postage is calculated on each type of item. For example, postage on a small greeting card will be £1 and larger items such as cushions will be £4.95. Postage is free on orders over £50.

How will my order be packaged?

Greeting cards are posted in hardback envelopes which can easily be recycled. To avoid wastage, we do our best to re-use cardboard boxes so larger orders of multiple items will be packaged in a box that we have received our lovely stock in!

Do you offer click and collect from your shops?

Yes we do! Before placing your order online, please email hello@pugandpussycat.co.uk to arrange a suitable time for collection and we will give you a discount code to remove postage costs from your order. Depending on the item you order, it may or may not already be in one of our shops, so please allow a little extra time for us to get it to your chosen shop.

When are your shops open?

Our shops located in Aldeburgh, Southwold and Woodbridge are now back open! Opening times vary for each location:
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ALDEBURGH & SOUTHWOLD
Monday to Saturday: 10am – 4pm
Sunday: 11am – 4pm
Bank Holidays: 11am – 4pm
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WOODBRIDGE:
Monday to Friday: 10am – 4pm
Saturday: 10am – 2pm
Sunday: Closed
Bank Holidays: Closed

I've changed my mind, can I cancel my order?

Please email hello@pugandpussycat.co.uk as soon as possible after placing your order if you would like to cancel. Once your order has been dispatched we are unable to cancel. You will need to return your order within 14 days in a re-sellable condition and we will refund your original method of payment.

Do you ship internationally?

Not currently unfortunately!

Can you send a card direct to the recipient for me?

Yes! Simply leave the message you would like us to write inside the card when placing your order and ensure the delivery address is the intended recipients. We will then post the card as though you have done it yourself!

I'd love for you to stock my items, who should I contact?

We are always happy to hear from potential new suppliers. Please email hello@pugandpussycat.co.uk with your product information, wholesale costs and a catalogue if you have one and we'll take a look. If we think it is suitable for our shops, we'll be in touch!